High-quality voice and translation services provide a better customer experience.
Bringing voice and translation services to the online platform has wide-ranging benefits from the perspective of both the organization and the end user.
The service makes reading and listening to the information on the online platform effortless and easy, regardless of the user's background. Offering alternative content formats improves the accessibility and attractiveness of the information on the website for the end users of different online services. On the other hand, a smooth user experience supports the organisation's communications.
Offering content in other languages also serves people with different language backgrounds and international customer groups. At the same time, it expands the target groups of the organisation's communications and marketing. The benefits of the voice and translation service are not limited to the functionality provided by the voice or translation individually. The opportunity to listen to information translated into another language also takes into account the needs of people belonging to different language groups in online services. The experience of using the online service and its content improves when the user can use the content in a way that suits them and their own needs.
Benefits of the service for the end user
Improves accessibility. Up to a quarter of people have various accessibility needs. Providing information on websites in other languages also makes the information linguistically accessible and understandable to a wider audience.
Serves customers of different digital and literacy levels with an intuitive interface and the ability to listen to the content, even in translation.
Supports learning and language learning. Sound can be a great help for learners with, for example, impaired vision, dyslexia or ADHD. Combining reading and listening, as well as other features of the service, make language learning easier.
Provides content in a practical way for those moments when reading a text is challenging or you want freedom to do other things as well.
Improves user experience Supporting the ease of use of online content and the integrity of the user experience, as the use of data does not require the use of external applications.
Benefits of the service for the organization
Supports the independent use of content by providing content in a format suitable for the user, saving customer service time and costs.
Increase interest in the content on offer. Listening to content prolongs the time spent on the site and engages users better with the content, strengthening digital inclusion.
Support in services aimed at people with different language backgrounds, e.g. in tourism and integration. Automatic translation supports the work of communication and reduces the costs of translation work and the time spent on it.
Serves as a tool for digital support by providing a simple way to support users of different skill levels in online services.
Builds the organization's brand by creating an image of an approachable, all-inclusive and modern organization.
Enhances online communication and provides a competitive advantagereaching and engaging a wide audience.
